Shipping & Return Policy
At RachnaOnline, we strive to make sure you have the best experience while selecting and buying your favourite traditional & western outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.
1) We offer 3 Days No Question Asked Return Policy to Our Customers.
2) Please make all valid return requests within 3 days of receiving the product by dropping us an email on sales@rachnaonline.com
3) Customer has to mention Order ID in the subject line of the email.
4) The item should be in its original, unworn, unused, unwashed, and un-damaged condition.
5) Returns may also be exchanged and consumers will be provided with store credit that can be spent on the website to purchase another product.
6) Replacements can only be made on the basis of availability of that product on the website.
7) In case of product return, we will issue the refund once we received the product back at our office. Refundwill be initiated within 2 business days and the same is expected to get credited in customer’s account in next 5 to 7 business days.
8) We will notentertain any kind of returns after 3 days of receiving the shipment.
1) Returns accepted within 3 days. Please ensure you are 100% happy with your item before buying, so you can avoid returns or exchange. Return your item in its original condition, unused with all tags attached, including the receipt.
2) Please note that we are not accepting any returns for customized products i.e. stitched clothing, including Stitched Salwar Suits, Stitched Sarees & Stitched Sarees with custom blouse. We only accept returns for unstitched products.
3) Return requests regarding strains or damage faults need to be filed within 24 to 48 hours of product delivery. In these cases, you will also need to send an image of the product, a digital copy of the invoice of the product.
4) Returns on Jewellery shall not be entertained due to hygiene issues.
